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5 Essential Steps to Fix It Fast
If your Evri tracking stuck on “We’ve Got It” status has been causing serious frustration, you are not alone. Thousands of UK customers search for Evri tracking stuck on “We’ve Got It” every week, unsure whether their parcel is delayed, misplaced, or completely lost.
The good news is this: in most cases, an Evri tracking stuck on “We’ve Got It” update does not mean your parcel is lost. It usually indicates a delay within Evri’s sorting network—and there are clear, proven steps you can take to resolve it quickly.
This guide explains exactly why Evri tracking gets stuck on “We’ve Got It”, how long you should realistically wait, and the 5 most effective actions to move your delivery forward.
What Does “We’ve Got It” Mean in Evri Tracking?
When Evri tracking is stuck on “We’ve Got It”, it means Evri has scanned your parcel into their system, but it has not yet progressed to the next delivery stage.
This status is intentionally broad. In practice, Evri tracking stuck on “We’ve Got It” can mean your parcel is:
- Waiting to be sorted at a regional hub
- Sorted but not yet assigned to a delivery courier
- Queued for courier collection
- Held due to address or label verification
- Delayed because of operational or weather issues
Because Evri does not provide granular scan updates, tracking often appears frozen—even when the parcel is still moving internally.
Read: Evri Parcel Delayed – What to Do and How to Fix It
How Long Should Evri Tracking Stay on “We’ve Got It”?
Understanding realistic timelines helps prevent unnecessary panic.
- Standard expectation: 1–2 working days
- Common reality: 3–5 working days during busy periods
- Cause for concern: More than 5 working days with no update
If your Evri tracking stuck on “We’ve Got It” exceeds five working days, further action is justified.
ALSO READ: Shocking: Evri Compensation Claim After “Lost” Parcel Found at Auction 2026
Why Is Evri Tracking Stuck on “We’ve Got It”? (6 Real Reasons)
1. Sorting Centre Backlogs
High parcel volumes—especially during Christmas, Black Friday, or sales events—cause congestion. Your parcel is safe but waiting its turn.
2. Tracking Scan Delays
The parcel may have moved, but Evri’s system has not updated. This is one of the most common reasons Evri tracking gets stuck on “We’ve Got It.”
3. Address or Label Issues
Incomplete postcodes, missing flat numbers, or smudged labels can pause progress while details are verified.
4. Weather or Operational Disruptions
Staff shortages, vehicle issues, or adverse weather can halt parcel movement temporarily.
5. Courier Collection Delays
Once sorted, parcels wait for a local courier. If that courier is overloaded, tracking may not update for days.
6. Parcel Misplacement (Rare)
In approximately 2–3% of cases, parcels are genuinely misplaced during sorting. This is uncommon but possible.
ALSO READ:
How to Fix Evri Tracking Stuck on “We’ve Got It”: 5 Proven Steps
Step 1: Recheck Evri Tracking Directly
Always use Evri’s official tracker:
- Visit evri.com
- Enter the tracking number carefully
- Check for alerts or estimated delivery dates
Third-party tracking sites often lag behind Evri’s system.
Step 2: Wait 24–48 Hours (If Recently Updated)
If Evri tracking stuck on “We’ve Got It” appeared within the last day, waiting is often the fastest solution.
If no update after 48 hours, continue to Step 3.
Step 3: Verify Sender Information
Ask the sender to confirm:
- Exact delivery address
- Postcode accuracy
- Any messages received from Evri
Many delays originate from incorrect sender details.
Step 4: Contact Evri Customer Support
If tracking remains stuck for 3+ working days, contact Evri.
Evri Contact Details
- Phone: 03448 800 4466
- Live Chat: Via evri.com (recommended)
- Online Form: Response in 2–3 working days
Have your tracking number, order reference, and address ready.
Step 5: Escalate Through the Retailer
If Evri cannot locate the parcel:
- Request a case reference
- Escalate to a supervisor
- Contact the retailer directly (often faster for refunds or replacements)
Retailers remain responsible under UK consumer law.
When Should You Consider an Evri Parcel Lost?
A parcel is typically considered lost if:
- Evri tracking stuck on “We’ve Got It” for 7–10 working days
- Evri confirms they cannot locate it
- No further scans appear after investigation
At this stage, request a refund or replacement from the retailer.
Evri “We’ve Got It” vs Other UK Couriers
| Courier | Status Equivalent | Update Speed |
|---|---|---|
| Evri | “We’ve Got It” | Slow (24–72 hrs+) |
| Royal Mail | “In Transit” | Moderate |
| DPD | “At Depot” | Fast |
| UPS | “Received at Facility” | Very Fast |
| FedEx | “In Transit” | Excellent |
Evri’s tracking is consistently slower than competitors.
How to Avoid Evri Tracking Getting Stuck Again
- Double-check your full address
- Include flat and building numbers
- Order earlier during peak seasons
- Choose premium delivery where possible
- Monitor tracking daily
Final Action Plan for Evri Tracking Stuck on “We’ve Got It”
- Days 1–2: Monitor
- Days 3–4: Contact sender
- Day 5+: Contact Evri
- Day 7+: Escalate to retailer
Most parcels do arrive—but knowing how to act decisively saves time and stress.
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