At Support Guides Hub, we take your privacy seriously. This policy explains how we collect, use, and protect your data in compliance with the UK GDPR (United Kingdom) and the CCPA/CPRA (USA).
1. Information We Collect
We collect information to provide better services and relevant advertising. This includes:
- Log Data: IP addresses, browser types, and pages visited.
- Device Information: Type of device, operating system, and unique identifiers.
- Cookies: Small files stored on your device to remember preferences and track ad performance.
2. Google AdSense and WordAds
We use third-party advertising companies to serve ads when you visit our website.
- Google AdSense & WordAds: These vendors use cookies to serve ads based on your prior visits to this site or other websites.
- Personalized Advertising: Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our sites and/or other sites on the Internet.
- Restricted Data Processing (USA): For users in California and other US states with privacy laws, we honor “Do Not Sell or Share My Personal Information” requests through Global Privacy Control (GPC) signals.
3. UK/EEA User Consent (GDPR)
If you are visiting from the United Kingdom or the European Economic Area:
- Legal Basis: We process your data for advertising purposes only with your explicit consent.
- Consent Management: You will see a “Cookie Banner” upon your first visit. You have the right to accept or decline non-essential cookies.
- Your Rights: You have the right to access, correct, or delete your personal data. Contact us at [Your Email] to exercise these rights.
4. California Consumer Privacy Act (CCPA) – USA
California residents have specific rights regarding their “Personal Information”:
- Right to Opt-Out: You may request that we do not “sell” or “share” your personal information for cross-context behavioral advertising.
- Right to Know: You can request a report of what data we have collected about you over the past 12 months.
- How to Exercise Rights: Use the “Do Not Sell My Personal Information” link in our footer.
5. Third-Party Links
Our Shipping & Claims Guides often link to official courier sites (USPS, Evri). We are not responsible for the privacy practices of these external sites.
6. Opting Out of Targeted Ads
You can opt out of personalized advertising by visiting:
- Google Ad Settings: https://adssettings.google.com
- Network Advertising Initiative: [suspicious link removed]
7. Contact Us
For questions regarding this policy, please contact us using our Contact Page.