Last Updated: January 10, 2026
This Cookies Policy explains how Support Guides Hub uses cookies and similar technologies to recognize you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
1. What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
2. Why do we use cookies?
We use first-party and third-party cookies for several reasons:
- Essential Cookies: These are strictly necessary to provide you with services available through our Site (such as accessing secure areas).
- Performance & Functionality: These are used to enhance the performance of our Shipping & Claims Guides but are non-essential to their use.
- Analytics: These cookies (like Google Analytics) help us understand how visitors move around the site, helping us improve our tools and calculators.
- Advertising (AdSense & WordAds): These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing.
3. Specific Cookies Used on This Site
Because we serve both US and UK audiences, we use cookies from the following providers:
- Google AdSense / DoubleClick: To serve personalized ads based on your interests.
- WordAds: To manage advertising inventory for our global audience.
- Cloudflare/Security: To protect our site from bot attacks and ensure fast loading speeds for our calculators.
4. How can I control cookies?
You have the right to decide whether to accept or reject cookies.
- Cookie Consent Manager: Upon your first visit from the UK or EEA, you will see a notification banner allowing you to customize your preferences.
- Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.
- Do Not Track: Some internet browsers include the ability to transmit “Do Not Track” signals. Our site is configured to respect Global Privacy Control (GPC) signals where technically feasible.
5. Managing “Personalized” Ads
You can opt-out of interest-based advertising here:
- Digital Advertising Alliance (US): http://www.aboutads.info/choices/
- Your Online Choices (UK/EU): http://www.youronlinechoices.com/uk/
6. Updates to this Policy
We may update this Cookies Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons.
Contact Us
If you have any questions about this Cookies Policy or how cookies are used on this website, please contact us through the Contact page.