Welcome to Support Guides Hub, a dedicated resource center providing expert-led shipping solutions, courier claim strategies, and logistics tools for consumers and small businesses worldwide.
Our Mission
Navigating the complexities of global logistics shouldn’t be a headache. Our mission is to bridge the information gap between major couriers and the people who rely on them. We translate dense postal regulations into actionable, step-by-step guides that help our readers save money, resolve tracking issues, and win compensation claims.
Why Trust Support Guides Hub?
In an era of automated customer service and confusing shipping rules, we prioritize human-verified experience.
- Topical Expertise: We specialize in the shipping landscape, focusing heavily on United States and United Kingdom regulations.
- Data-Driven Tools: Our suite of calculators—including our USPS DIM Weight and Volumetric Weight tools—is built on current carrier divisors to ensure precision.
- Consumer Advocacy: We don’t just report the rules; we help you navigate them when things go wrong, such as lost parcels or disputed delivery scans.
Our Story
Support Guides Hub was born out of a simple observation: most people only interact with courier “fine print” when there is a problem. Whether it was a “delivered but not received” package or an unexpected “Non-Standard” shipping fee, we saw a need for a central hub that puts the power back in the hands of the sender.
Starting as a small project to document USPS postmark changes, we have grown into a comprehensive support library serving over a thousand visitors a month across the US and the UK.
Editorial Integrity
To remain a trustworthy source, we adhere to strict editorial standards:
- Fact-Checked Content: Every guide is cross-referenced with official carrier handbooks (like the USPS DMM) and current 2026 postal news.
- Independence: We are an independent resource. We are not affiliated with, or endorsed by, the USPS, Evri, or any other courier service. This allows us to provide unbiased advice on claims and complaints.
- Continuous Updates: Shipping rates and rules change fast. We regularly audit our “Shipping & Claims Guides” to ensure they reflect the most recent data.
Meet the Team
Founder & Lead Strategist With a background in logistics, consumer rights, and digital research, I started Support Guides Hub to simplify the “shipping nightmare.” My goal is to ensure every reader leaves our site with a solution to their problem.
Get In Touch
We value our community’s feedback. If you have a shipping question we haven’t covered, or if you’ve spotted a new rule change in your area, please reach out to us.
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